Frequently Asked Questions

Advertiser Questions

Can I edit my profile?

You can edit your profile by logging in, going to your Dashboard under your picture and login at the top-right of your screen, and selecting Account Details, Payment Details, etc. 

What size should my listing cover photo be?

The “Instagram Wide” Aspect Ratio (1980 x 1042 px) is the ideal cover image size for TheMonkeyMashup Cover Images. The Instagram Wide ratio can easily be tested and set using Croppola’s FREE online tool.

How do I add a video?

Your video first needs to be published on a Youtube, Vimeo, etc.  Then, copy and paste the video URL into the Video listing field.  Don’t forget to click “Update”!

How can I get customer support?

Contact us anytime through our Support Page.  We aim to get back to you within 24-48 hours.  

How do I cancel auto-renew?

You can change to manual renewal by logging into your account, going to your advertiser Dashboard –> Subscriptions, then Viewing each one and toggling Off next to “Auto renew”. 

How can I cancel/refund my order?

If you are not satisfied with our products and services, and are still within 30 days of your original purchase date, your request for a refund will be honored, no questions asked. You can request it here. 

I'm not getting notifications!

Make sure to check your Spam folder and also, that you have the right email address listed in your Account Details.  This email may be different from the one displayed publicly in your published listings.  

Where is my listing/order?

We manually review each and every listing that comes in to make sure it is free of obscenities, profanities and other problems listed in our TOS.  We try to approve listings as soon as possible.  You will receive an email notification when your listing is published and shareable.

Reader Questions

How do I find the resource I need?

Browse through our Home Page tiles to see what kinds of resource listings we offer.  You can also click Find to be taken to our explore page with all listings in one place.

Do I have to go anywhere?

We ask all our Helpers to specify whether they can provide home visits or online meetings.  Visit our main Explore page to find a good match for your needs.  

I only want a Helper that...

Whether you’re looking for a therapist that takes insurance, a case manager that works via sliding fee, or an office that is handicap-accessible, check out our Tags section to find someone who meets your needs.

How do I contact someone?

Contact a Helper through their contact information listed on their profile, usually by phone, email or through their website.