Frequently Asked Questions (FAQ)

Advertiser Questions

Can I edit my profile?

You can edit your Helper profile by logging in, going to your Dashboard under your picture at the top-right of your screen, and selecting Account Details, Payment Details, etc.

What size should my Helper Listing profile photo be?

Helper profile images should be square, and the person should be in the center, leaving room to crop to the left, top and right. Your Helper profile image should be about 500px x 500px.  The image file can easily be tested and set using Croppola’s FREE online tool.

What size should my Content Listing images be?

Content Listing featured images should be 900px by 600px.  The crucial part of the image should be in the center with space to crop around edges if needed. Images within the body of the article should be max width 660px.

How do I add a video?

Your video first needs to be published on Youtube, Vimeo, etc.  Then, copy and paste the video URL into the Video listing field.  Don’t forget to click “Update”!

How can I reach customer support?

Contact us anytime through our Support Page.  We aim to get back to you within 24-48 hours

 

How do I cancel auto-renew?

You can change to manual renewal by logging into your account, going to your Advertiser Dashboard –> Subscriptions, then Viewing each one and toggling Off next to “Auto renew”.

How can I cancel/refund my order?

If you are not satisfied with your purchase, and are still within 30 days of your original purchase date, your request for a refund will be honored, no questions asked. You can request it here. 

I’m not getting notifications!

Make sure to check your Spam folder and also, that you have the right email address listed in your Account Details.  This email may be different from the one displayed publicly in your published listings.

Where is my listing/order?

We manually review each and every listing that comes in to make sure it is free of obscenities, profanities and other problems listed in our TOS.  We try to approve listings as soon as possible.  You will receive an email notification when your listing is published and shareable.

Reader Questions

How do I find the resource I need?

Browse through our Home Page tiles to see what kinds of resource listings we offer. You can also click Find to be taken to our explore page with all listings in one place.

Do I have to go anywhere?

We ask all our Helpers to specify whether they can provide local visits or online meetings.  Visit our main Explore page to find a good match for your needs.

I only want a Helper that…

Whether you’re looking for a therapist that takes insurance, a case manager that works via sliding fee, or an office that is handicap-accessible, check out our Tags section to find someone who meets your needs.

How do I contact someone?

Contact a Helper through their contact information listed on their profile, usually by phone, email or through their website.  Do not send private health information via The Monkey Mashup website.

Contact Us

If you would like to cancel your one-time or subscription listing, and are still within 30 days of your original purchase date, your request for a cancellation/refund will be honored, no questions asked. You can request it here. 

The easiest way to reach us is via our Contact Form, you can also contact us by mail at:

 

The Monkey Mashup

P.O. Box 43453

Montclair, NJ 07043-9998