Advertiser Help Center

Getting Started Guide

Everything you need to know about getting started on The Monkey Mashup - including how to set up your listings, and other popular questions from beginners.

Help Making Your Listing

Making a listing is easy if you know some tricks of the trade!

Understanding Your Calls, Emails & Statistics

How potential clients can contact you, understanding your listing stats, etc.

Help With Your Account and Billing

How to change your account details, billing address or cancel your listing(s).

Frequently Asked Questions

Most frequent questions and answers

You can edit your listings by logging in, going to your Dashboard under your picture at the top-right of your screen, then selecting the listing you wish to edit and clicking “edit”.  When finished editing, don’t forget to click “Submit for Approval” before exiting!

You can change to manual renewal by logging into your account, going to your Advertiser Dashboard –> Subscriptions, then Viewing each one and toggling Off next to “Auto renew”.

Helper profile images should be square, and the person should be in the center, leaving room to crop to the left, top and right. Your Helper profile image should be about 500px x 500px.  The image file can easily be tested and set using Croppola’s FREE online tool.

If you would like to to cancel your listing, log in to your account and navigate to your Subscriptions area.  Select which subscription/listing you would like to cancel, then select “Cancel”.  Your listing will remain Published for the remainder of the billing period you paid for (until the next renewal date), then it will un-publish and your billing method will not be re-charged at that time.  For more information see our Account Questions area. 

Content Listing “featured images” should be 900px by 600px.  The crucial part of the image should be in the center with space to crop around edges if needed. Images within the body of the article should be max width 660px.

Make sure to check your Spam folder and also, that you have the right email address listed in your Account Details.  This email may be different from the one displayed publicly in your published listings.

Your video first needs to be published on Youtube, Vimeo, etc.  Then, copy and paste the video URL into the Video listing field.  Don’t forget to click “Update”!

We manually review each and every listing that comes in to make sure it is free of obscenities, profanities and other problems listed in our Terms of Use.  We try to approve listings as soon as possible.  You will receive an email notification when your listing is published and shareable.

Contact us anytime through our Tech Support form.  We aim to get back to you within 24-48 hours.

Contact us any time with your suggestions or requests for new features.  We keep track of all requests and aim to make the most requested site improvements first.  We love helping people. 

Contact Us

    1. Reason for Cancellation

      PLEASE NOTE: We cancel orders manually so that we can make sure credit card renewals are cancelled as well. Please give us 1-2 business days to cancel your order


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